At River Sports Shop, we design gear for performance and durability. We stand behind every canoe, kayak, paddle, and accessory we sell. However, we understand that sometimes an item may not be the perfect fit for your adventure. Our returns and exchanges policy is built with the same principles of care, precision, and protection that go into our products.

This policy is designed to be straightforward and clear, mirroring the efficient experience we promise our global community of paddlers, anglers, and outdoor adventurers.

Our Return & Exchange Promise

  • Return Window: You may return most items for a refund or exchange within 15 days of receiving your shipment.
  • Condition: Items must be returned in new, unused, and original condition, with all tags attached and in the original packaging.
  • Initiation: All returns and exchanges must be initiated by contacting our crew first (see Section 5).
Please Note: For the safety and integrity of specialized gear, certain items are FINAL SALE and cannot be returned or exchanged unless defective. Based on our product categories, these include:
Board Repair & Care Canoe Repair & Care Gloves, Pogies & Skull Caps Hats & Visors 4CRS Logo Wear

These are personal care or consumable items where hygiene and integrity are paramount, similar to industry standards for such products.

Step-by-Step Return & Exchange Process

Step 1: Contact Our Crew (Required)

Within 15 days of delivery, email us at [email protected] with your order number and details about the item you wish to return or exchange. Use the template below to ensure we get all necessary information quickly.

Step 2: Receive Your Return Authorization & Instructions

We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and specific instructions for shipping the item back to us. Returns sent without an RMA number cannot be processed.

Step 3: Pack and Ship Your Return

Securely pack the item in its original packaging, including all accessories and manuals. Include a copy of your original packing slip or the RMA email inside the box. Affix the provided return shipping label (if applicable) or ship to the address we provide.

Return Shipping Costs: Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping service.

Step 4: Our Inspection & Your Resolution

Once we receive and inspect the returned item (typically within 5 business days), we will notify you via email about the status of your refund or exchange.

  • For Refunds: We will process the refund to your original payment method.
  • For Exchanges: We will ship the replacement item once the return is approved. If the desired item is out of stock, we will issue a refund or discuss an alternative.

Return Request Email Template

Copy and paste the template below into an email to [email protected] to get started.

Subject: Return/Exchange Request – Order #[Your Order Number] Hello River Sports Shop Crew, I would like to request a return/exchange for an item from my recent order. Order Number: [Please insert your order number] Product Name: [e.g., “Tournament Pro Fishing Kayak”, “Carbon Fiber Canoe Paddle”] Reason for Return/Exchange: [e.g., Incorrect Size, Changed Mind, Defective Item] Desired Action: [Refund / Exchange for (Specific Product)] My shipping details are as originally provided with the order. Please send me the RMA number and return instructions at your earliest convenience. Thank you, [Your Full Name]

Refunds: Timing & Method

We process refunds with the same efficiency we apply to shipping your gear.

  • Timing: After we approve your return, please allow:
    • Credit/Debit Card (Visa, MasterCard, JCB): 5-10 business days for the refund to appear on your statement.
    • PayPal: 3-5 business days for the refund to appear in your PayPal account.
  • Method: All refunds are issued to the original payment method used for the purchase. We cannot issue refunds to a different card or account.
  • Deductions: Original shipping fees are non-refundable. For returns not due to our error, a restocking fee may apply to large, heavy, or specialized items like canoes, catarafts, and fishing rafts. We will clearly communicate any fees before you ship your return.

Exchanges

To exchange an item for a different size, color, or product:

  1. Follow the standard return process above.
  2. Clearly state your desired exchange item in your initial email.
  3. Once the return is received and approved, we will ship the new item. You will be responsible for any price difference and additional shipping charges.
  4. Exchanges are subject to product availability.

Defective or Damaged Items

Your gear should arrive ready for adventure. If you receive a defective or damaged item, contact us immediately at [email protected] with your order number and photos of the product and packaging. We will arrange a replacement or refund and provide a prepaid return label if needed.

Need Help? Contact Our Crew

We’re here to ensure your experience with River Sports Shop is as smooth as a calm river.

Email: [email protected]
Website: riversportsworld.com
Address: River Sports Shop, 4038 Parkway Street, Los Angeles, US 90017

Please allow 1-2 business days for a response.

River Sports Shop — Freedom on the water, fluid movement, and gear made for every adventure.

© River Sports Shop . All rights reserved.

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